The quality management system of Kazakhstan-British Technical University (KBTU) is aimed at ensuring and improving the quality of educational services. Quality management includes the definition of goals in the field of quality, meeting the requirements for the academic quality, creating consumer confidence in the reliability and quality of education, enhancing the quality by various means----regular training seminars, workshops and other skill development initiatives.


The introduction of international quality management standards at KBTU is a strategic decision that contributes to the improvement of the university’s performance and creates a solid foundation for initiatives for the University’s sustainable development.


Kazakhstan-British Technical University is certified under three management systems:

• ISO 9001 - Quality Management System;

• ISO 14001 - Environmental Management System;

• OHSAS 18001 -Occupational Health and Safety Management System.


The certificates of compliance are issued by the certification body "Almaty Certification Bureau" and are valid till December 20, 2021 in the above three standards.


In 2018, the University’s integrated management system successfully introduced a process approach and risk-based thinking based on the PDCA cycle (Plan-Do-Check-Act) in accordance with the new requirements of ISO 9001: 2015 and ISO14001: 2015.


Model of integrated management system of Kazakhstan-British Technical University JSC


At present, KBTU has ensured a rational and effective distribution of powers and responsibilities of the management staff, which allows them to make decisions swiftly following quality standards and procedures and taking into consideration the consequences and high responsibility for their decisions. Our Quality Management System is vigorous and efficient. Nonetheless, quality enhancement is integral part of our System. This allows continuous improvements in academic and professional quality standards practiced at KBTU. We believe in efficiency and speed without compromising the quality.


Principles of KBTU Quality Management System


  1. Student Centered and Consumer Orientated

We always seek to understand the current and future needs of our students, staff and partners. Fulfilling the needs of KBTU Community and exceeding their expectations are our goal.

  1. Leadership

KBTU leadership team ensure the unity of goals and activities, creates and maintain an open, transparent and internal environment in which students, faculty and staff work together for the growth and development of the University.

  1. Employee Involvement

We see our employees as partners and valuable assets. Their full involvement and hard work has enabled us to achieve successes enabling us to set high standards and an ambitious growth agenda for future..

  1. Process Approach

To effectively achieve the desired results, the various activities of the university and the corresponding resources are managed as a process.

  1. A Systematic Approach to Management

KBTU has a network of interrelated processes. Understanding and managing interrelated processes as a system contributes to the effectiveness and efficiency of the University in achieving its goals.

  1. Continuous Improvements

The constant goal of the university is the continuous improvement of its activities in general.

  1. Fact-based Decisionmaking

Effective solutions are based on the analysis of data and information.